Good people and was the best quality in Bangor area !
I also felt intimidated that 3 people behind the counter focused attention on me. I felt like they were ganging up on the idiot who just walked into their private sanctum.
I recently bought a used engine for my Volkswagon GTI, it had about 95,000 miles on it and came with the stock turbocharger and all accessories, I asked about the engine and was told it was in perfect working order when removed from the donor vehicle, I asked about the Turbo and was told the same. A few weeks later my mechanic finished the swap only to have problems with the turbo as soon as he started the car to test everything out. I contacted Silvers and let them know what happened, was expecting to pay money for a replacement but wanted to try and get a deal as the turbo should have been good. They ended up replacing the turbo the next day with one that they had checked out by their parts supplier along with a few people there in Orono for quality the car is up and running and is working perfectly. They did not have to do this, I would have had to purchase another turbo here in town for $250. This is the type of above and beyond customer service that is not found most places any longer. I highly recommend Silvers and will be going there with any of my future needs.
I called and spoke to Daphene and was so happy that I got someone on the phone that knew what she was doing! She told me that she had the part I needed and I drove right over. When I arrived Brendan was really nice and I was in and out in no time! Thanks for great customer service! I look forward to using you again!
I agree that the staff can be rude. I was offended the first time I went into the office to ask questions. Yesterday, I went in all girded up for the tourist treatment at a hometown place. I asked if I could look at a camper for sale, and they said "The camper door should be open". As I was exiting, I heard "plate glass door" and I thought they were commenting on my inability to see the obvious. Makes me laugh. Be prepared for snark, and your visit can be entertaining.
Great place to pick up parts
Silver S Auto Parts Inc is a US Car Repair based in Orono, Maine. Silver S Auto Parts Inc is located at 485 Main St, Orono, ME 04473, USA.
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