Great experience with a particular salesman, Connor. I bought my first ever "toy" just couple weeks ago. After selecting the 2016 Polaris sportsman 570, Connor made sure I was taken care of throughout the whole process. The Parts department and Travis are perfect, they are knowledgeable and professional. The one small issue I have had is with the service department when I called and asked for advise on a light system, I was essentially told that there is nothing I can do about it (he really just didn't know what he was talking about) rather than using his resources, he just stumbled his way through the conversation. This lack of knowledge from the service advisor is not a huge deal, I would just like a little more effort to answer my small question. Overall I am happy with the overall experience with Friend and Friend
Very pleasant sales and service experience. Dan in the service department went above and beyond to fix an electrical issue and improve brake feel on my motorbike. He seemed genuinely interested in getting to the bottom of both problems and communicating the underlying causes. I haven't had a major service with Friend & Friend, but they have happily accommodated minor services and are quick about getting the bike back on the road. The service rates aren't cheap, but I've been happy with the quality of the work.
Good place to do business friendly
I recently bought a bike and had problems with it stalling out mid drive. They came out and picked it up one day when I was stranded and the technician told me that he thought the connection to the starter was bad. A couple of days later it did the same thing after being "worked on for 3 days." Come to find out that I was told my bike had no problems but the technician felt bad cuz it was stuck in 6th gear and didn't want to have to tell me. The technician lied to me and kept my bike for days to pretend to look at it. When I spoke with them again the second time it died they told me about the technician lying and not liking confrontation. As I got more angry the kid on the phone told me it was my own fault for getting it stuck in 6th gear on the highway. One problem with that...my bike has 4 gears and I've never taken it on the highway. I had 3 different people say that's what I did to it. Not only that but the technician drove it on the trailer so how was it stuck in an imaginary 6th gear? It's been a joke since I bought it and every time I talk to someone they give me a different diagnosis. But in the end they always make it my fault. Never going again.
Great guys, they go above and beyond!
Friend Friend is a US Car Repair based in Orono, Maine. Friend Friend is located at 29 Stillwater Ave, Orono, ME 04473, USA.
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